IPHM ACCREDITATION
Client Consent & Confidentiality Policy
Effective Date: June 22, 2026 Business Name: Unbound Healing Arts, LLC
1. Purpose of this Policy
Unbound Healing Arts, LLC is committed to protecting the privacy, dignity and wellbeing of every client and learner it works with. This Client Consent & Confidentiality Policy sets out how consent is obtained and recorded, how personal and sensitive information is handled, and the circumstances under which confidentiality may need to be maintained or, in limited situations, broken.
2. Informed Consent
2.1. Consent Before Treatment or Sessions
Prior to any treatment, session or training activity, Unbound Healing Arts, LLC will ensure that clients and learners have received sufficient information to give their informed consent. This includes:
the nature and purpose of the treatment or session
any associated risks or contraindications
the right to withdraw consent at any time
how their personal information will be stored and used
2.2. Consent Forms
A signed consent form must be completed before the first treatment or session takes place. Consent forms will be retained securely as part of the client or learner record. Digital consent is acceptable where a clear and auditable record is maintained.
2.3. Ongoing Consent
Consent is not a one-off process. Unbound Healing Arts, LLC will check in with clients and learners at relevant points, particularly where the nature of the treatment or program changes, or where a significant period of time has passed between sessions.
2.4. Vulnerable Adults and Minors
Where a client or learner is under 18 or may lack capacity to give informed consent, consent must be obtained from a parent, guardian or appropriate responsible adult. Unbound Healing Arts, LLC will follow applicable legal and regulatory requirements in these circumstances.
3. Confidentiality
3.1. Our Commitment
All personal, sensitive and health-related information shared by clients or learners will be treated as strictly confidential. Information will not be disclosed to any third party without the individual's explicit consent, except as outlined in Section 4 of this policy.
3.2. Information That May Be Collected
In the course of providing services, Unbound Healing Arts, LLC may collect and hold the following types of information:
full name and contact details
medical history and health conditions
current medications and allergies
treatment notes and session records
emergency contact details
payment and booking information
3.3. Staff and Associate Obligations
All staff, associates and subcontractors working with Unbound Healing Arts, LLC are required to maintain confidentiality in line with this policy. This obligation continues after their involvement with the business ends.
4. When Confidentiality May Be Broken
There are limited circumstances in which Unbound Healing Arts, LLC may be required or justified in disclosing confidential information without consent. These include:
where there is a serious and immediate risk of harm to the client, a third party or the wider public
where disclosure is required by law or by a court order
where a safeguarding concern arises involving a child or vulnerable adult
where information is required by a regulatory or professional body in the context of a formal investigation
Where disclosure is necessary, Unbound Healing Arts, LLC will, wherever possible, inform the individual in advance and share only the minimum information required. All disclosures will be recorded.
5. Data Storage and Security
5.1. Record Keeping
Client and learner records will be held securely, whether in physical or digital form. Physical records will be kept in a locked location. Digital records will be protected by appropriate access controls and, where applicable, encryption.
5.2. Retention Period
Records will be retained for a minimum of 1 years following the end of the treatment, program or business relationship, or for such longer period as may be required by law, insurance conditions or professional standards.
5.3. Access to Records
Clients and learners have the right to request access to the personal information held about them. Requests will be handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Requests should be directed to Kelli Femrite, Owner and CEO.
6. Consent to Photography and Media
Where Unbound Healing Arts, LLC wishes to use photographs, videos or case studies featuring clients or learners for marketing, training or educational purposes, separate written consent will be obtained. This consent may be withdrawn at any time by contacting Kelli Femrite, Owner and CEO.
7. Complaints and Concerns
If a client or learner has a concern about how their personal information has been handled, or believes their consent has not been properly obtained or respected, they should raise this directly with Kelli Femrite in the first instance. If the matter is not resolved, they may escalate their concern to the Information Commissioner’s Office (ICO) at ico.org.uk.
8. Policy Review
This policy will be reviewed periodically and updated as required to reflect changes in legislation, professional standards or operational practice.
9. Contact Details
Practitioner / Business Name
Kelli Femrite, Unbound Healing Arts, LLC
Contact Email
Website (if applicable)